Refund Policy
Refund Policy for Palm Health
Based on the information provided and common practices in Florida for Direct Primary Care (DPC) and compounded medications, here's a refund policy that aligns with general practices:
Direct Primary Care (DPC) Services
1. Monthly membership fees are due at the beginning of each month and cover services for that month.
2. Members may terminate their DPC agreement by providing at least 30 days' advance written notice.
3. If you cancel your membership, any pre-paid fees for future months will be refunded within 30 days of the termination notice.
4. No refunds will be issued for the current month's fees, as services remain available until the end of the paid month.
5. In the event that Palm Health ceases to offer primary care services, we will provide a refund for any pre-paid fees.
Compounded Medications
1. Due to the custom nature of compounded medications, we cannot offer refunds or returns once the medication has left our facility, as required by federal and state laws.
2. If there is an error in filling your prescription, we will work with you to correct the issue at no additional cost.
3. We are not responsible for refunds due to:
- Prescription errors made by the prescribing physician
- Patient dissatisfaction with flavor, side effects, or efficacy
- Failure to retrieve the package in a timely manner after delivery
4. Any concerns about compounded medications should be reported to us immediately for review.
General Terms
1. All refunds will be issued to the original form of payment.
2. Palm Health reserves the right to review refund requests on a case-by-case basis.
3. This refund policy is subject to change with 90 days' notice to our patients.
For any questions or concerns regarding our refund policy, please contact us at admin@mypalmhealth.com.