Frequently Asked Questions
What is Direct Primary Care (DPC)?
Direct Primary Care is a membership-based healthcare model where patients pay a flat monthly fee for unlimited access to primary care services. By removing insurance from the equation, DPC allows for longer, more personalized visits, same-day or next-day appointments, and direct communication with your provider via phone, text, or email. We don't charge co-pays or deductibles, save on your healthcare costs with transparent costs and wholesale costs on generic medications.
Insurance and Payment Questions
Do you accept insurance?
No, Palm Health does not bill or accept insurance. Instead, we operate on a simple membership model that eliminates the complexities of insurance. Effectively making insurance much better by filling in the gaps in care. This allows us to provide a higher level of care that insurance does not allow. However, you can still use your insurance for services outside of our clinic, such as specialist visits, hospitalizations, imaging, diagnostics, or medications.
Won’t my insurance pay for this?
Insurance typically covers traditional fee-for-service care but often comes with high deductibles, copays, and limited time with your provider. With DPC, you get unlimited access to personalized care without any hidden costs. Many patients find that combining DPC with a high-deductible insurance plan for emergencies saves money while improving their overall healthcare experience.
Do I still need health insurance if I join Palm Health?
Yes, catastrophic plans are recommended. While Palm Health provides comprehensive primary care services, we recommend having insurance for catastrophic events like hospitalizations or surgeries. Think of DPC as your everyday healthcare solution and insurance as your safety net for major medical expenses.
How much does it cost to join Palm Health?
Membership fees vary by age and family size but typically range from primary care starts at $99 per month per person plus $50 admin charge. This flat fee covers unlimited office visits, telehealth consultations, and many in-office procedures. We do offer family plans please email us at admin@palmhealth.com
Services and Care Questions
What services are included in my membership?
Your membership includes:
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Unlimited office visits
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Same-day or next-day appointments
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Telehealth options (phone/text/email)
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Preventative care
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Chronic disease management
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Basic in-office procedures (e.g., EKGs, joint injections)
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Coordination with specialists when needed
Some services like labs or imaging may have additional costs but are offered at discounted rates.
What if I need to see a specialist?
If you need specialized care outside of what we provide, we’ll coordinate referrals and ensure the specialist is in-network with your insurance (if applicable). We’ll also assist in finding affordable cash-pay options if you’re uninsured.
Can I use Palm Health if I have Medicare?
Yes! Patients with Medicare can join Palm Health. However, Medicare cannot be billed for any services provided under your membership. You can still use Medicare for prescriptions, specialist referrals, imaging, or hospitalizations.
What happens if I’m hospitalized?
While we don’t manage hospital care directly, we’ll work closely with the hospitalist team to ensure continuity of care. We’ll stay in communication with you and the hospital staff to help coordinate post-discharge follow-ups.
Membership Details
Are there any hidden fees?
No! Your monthly membership fee covers all included services. Any additional costs (e.g., labs or medications) will be clearly communicated upfront and offered at discounted rates whenever possible.
Can I cancel my membership?
Yes. You can cancel your membership at any time with 30 days' written notice. Any pre-paid fees for future months will be refunded.
Privacy and Security
How is my personal information protected?
We take your privacy seriously and strictly adhere to HIPAA regulations. All patient data is secured using two-factor authentication (2FA) and encrypted storage systems.
Additional Questions
Do you offer family plans or small business discounts?
Yes! We offer discounted rates for families and small businesses looking to provide healthcare benefits for their employees. Contact us at admin@mypalmhealth.com for more details.
What if I don’t have insurance?
You don’t need insurance to join Palm Health! Our affordable membership model provides comprehensive primary care without the need for traditional coverage. For major medical needs outside of our scope, we’ll help you find cost-effective solutions. We do recommend having catastrophic health plan to take care of emergencies or inpatient care.
How do I sign up?
Signing up is easy! The quickest way is visiting the plans page to signup online. Contact us at admin@mypalmhealth.com or call us directly to schedule an initial consultation and become part of the Palm Health family.